Global demand for technology and business services is growing

Published 10 March 2021

Global demand for technology and business services reached a record high in the fourth quarter, as the sourcing industry continues to recover from its pandemic-related downturn. ISG Index measures commercial outsourcing contracts with annual contract value (ACV) of $5 million or more, show fourth-quarter ACV for the combined global market (both as a service and managed services) reached $16.0 billion, up 13% over last year and up 9% from the third quarter. 

Global Forecast to 2021: 

  • Cloud-based services to grow 20%
  • Managed Services to grow 3%

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